Frequently Asked Questions

NYX specialises in critical care — injectables, infusions and respules — sourced exclusively from WHO-GMP and ISO certified units. Partners get documented monopoly rights, batch-wise Certificates of Analysis, 24–48 hour dispatch and complete promotional support including visual aids, MR bags and product cards.

Yes. Every formulation is manufactured in WHO-GMP and ISO 9001:2015 certified facilities. Certificates, product permissions and batch-wise COAs are shared with every consignment.

We supply to 28+ states across India through 800+ franchise partners, with cold-chain logistics for temperature-sensitive products. Export enquiries for South Asia, South-East Asia and Africa are also welcome.

Confirmed orders are dispatched within 24–48 hours from our Chandigarh warehouse with real-time tracking details shared on WhatsApp and email.

Yes. We serve hospital supply and institutional tenders alongside our franchise network. Contact our institutional sales desk for rate contracts and documentation.

Franchise partnerships typically begin with an initial order of ₹25,000–₹50,000 depending on the product basket you choose. There is no franchise fee or security deposit.

Yes. Monopoly rights are granted district-wise and documented in the franchise agreement. We do not appoint parallel distributors or run direct sales teams in allotted territories.

Partners receive visual aids, product cards, MR bags, catch covers, reminder cards, digital product images for WhatsApp marketing, and updated product catalogues — all free of cost.

A valid Drug License and GST registration are required. Our team assists new partners who are in the process of obtaining either document.

A transparent net-rate list with current schemes is shared before every order. Rates are protected for existing partners even during market fluctuations wherever possible.

Yes, batch-wise COAs from GLP-compliant laboratories accompany every dispatch, along with the manufacturing unit's WHO-GMP certificate on request.

High-resolution product images, visual aid pages and e-catalogues are available for every SKU — ideal for WhatsApp and digital promotion by our partners.